APPROACH
Driversure manages accidents with risk reduction as a primary focus. The service is delivered by the in-house team and includes first notifications, repair management, uninsured loss recovery and third party claims handling.
The opportunity to reduce Risk is considered at many stages, for example:
- Placing emphasis on discovering why the incident occurred
- Raising automatic alerts based on several built-in high-risk thresholds
- Setting claims risk intelligence alongside other sources of risk data
- Linking claim causation to broader ‘safety culture’ considerations
- Linking discovered claim causation with appropriate remedial action
- Linking claimants directly with their allocated Personal Risk Advisor
Successful accident management demands an ethical mindset and risk reduction places the aims of Driversure in line with those of the Fleet, the Broker and Insurer.
This means we choose the least-cost route (considering operational requirements) in terms of alternative transport, repair method, claiming on the policy, vehicle recovery and other associated claim costs, without comprising quality of service.
01.
Why integrate Claims within a Fleet Risk Program
- Accident Management logically sits within the range of Risk Services that Fleets tend to buy
- Claims data offers the richest source of risk intelligence and the best clues as to what is the problem, who does it involve, why does it occur and how to reduce it.
- The quality of the Accident Management service is a key driver behind the size of premium paid, reputational risk and the scale of associated costs incurred.
- Claim statistics demonstrate whether or not the chosen risk remedies are effectively driving down the frequency and cost of motor accidents.
- Driver convenience is increased by having just one contact (their allocated Personal Risk Advisor) for all risk and accident elements of the program.
- Client convenience increases as management reports include claims and risk as one report. One review meeting satisfies a much broader suite of solutions. Pricing is simpler and accountability increases.
Our aim is to detect driving improvement opportunities, put downward pressure on average repair costs as well as other costs associated with accidents such as replacement vehicle costs.
The service also allows us to measure how effectively the remedial action is reducing claim frequency.
01.
Service Overview
- First Notification of Loss helpline (24 hours, 365 days)
- Vehicle Recovery service (24 hours, 365 days)
- Alternative Transport provision (24 hours, 365 days)
- Damage estimating and engineering assessments
- Repairer co-ordination (i.e. deployment, quality, coverage)
- Vehicle downtime control
- Uninsured loss recovery & third party claims handling
- Monthly scheduled billing
02.
Unique Service Opportunities
- Once we reduce claim frequency, the fleet will be confident enough to increase the policy excess to further reduce the insurance premium.
- Decisions about when and whether to involve the Insurer can be controlled by DriverSure, which can influence the amount of premium charged.
- By investigating claim causation at the first notification stage, we can short-circuit the route to more effective improvement opportunities.
- Our advantageous repairer terms and sound decision-making regarding repair method drives down average repair costs, which contributes to lower premiums.
- We set claims data in the context of other gathered risk data in order to find any correlation that may indicate a pattern of high risk
